FAQ

Frequently Asked Questions

What are your hours of operation?

Monday through Sunday: 9:00am to 9:00pm. By appointment only.

Do I get any set-up Breakdown time?

15-minutes of set up and breakdown is included in your rental block. For example, if you book a one-hour shoot with your client, you can arrive 15 minutes early for setup and you have 15 minutes after your one-hour booking to breakdown. If you book 2 or more consecutive hours, you get 15 minutes before and after the whole booking time to set up and breakdown/cleanup. 

Will someone be there to open up for me?

Yes, a member of our staff will open up for your rental and will be present during your scheduled time. 

Will you guys help me during my shoot?

We like to have a hands-off approach to our rentals. So please make sure you’ve got what you need. We're available to help answer questions and show you how to use provided equipment however we cannot take photos for you. 

Can I smoke inside the studio?

We are a non-smoking facility.

Do you guys allow glitter/confetti/ powder?

We do not allow any glitter, confetti, or powder in your studio. 

Do you guys allow animals?

We love animals! We welcome them on a case-by-case basis, so please reach out to discuss your furry friend's participation.

What If I need to reschedule my booking?

 We offer a one-time courtesy reschedule at no cost, provided we receive at least 24 hours' notice. Please note that rescheduling is based on studio availability.

Can I bring my own food/drinks to the studio?

Yes, you may bring food and drinks during private sessions. However, food and drinks are not permitted during shared sessions such as open houses or happy hours.

Can I book longer than 10 hours?

Absolutely! Ask us about multiple day rates, we’ll take care of you. You can even leave stuff set up overnight if needed.

Does the space have a changing room/ changing area?

Yes, we do have a dedicated changing area or room. Most people change in the restroom.

What are the terms of use for the studio?

What are the rules of conduct?


What is the cancellation policy?

Please be advised of our strict no-refund policy. Once a purchase or booking is made, it is final and non-refundable. However, we are pleased to offer a one-time courtesy reschedule at no cost, provided we receive at least 24 hours' notice. Please note that rescheduling is based on studio availability. This ensures that you can still enjoy our offerings at a later date.